Educating, empowering and advocating for long-term care residents. The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.
The Ombudsman Program advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils; and informing government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities.
State Ombudsman Mark Miller and Regional LTCOP Coordinator Kathryn Horan appeared this morning on the SUNY Albany School of Social Welfare’s “The Social Workers Radio Talk Show” to discuss the Ombudsman Program. Both Mark and Kathryn did a great job discussing what the program is, how it assists residents living in long term care settings, its advocacy mission, and how volunteers play a vital role in carrying out that mission.