SLC Long Term Care Ombudsman Program

Educating, empowering and advocating for long-term care residents. The Ombudsman Program is an effective advocate and resource for older adults and persons with disabilities who live in nursing homes, assisted living and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

The Ombudsman Program advocates for residents by investigating and resolving complaints made by or on behalf of residents; promoting the development of resident and family councils; and informing government agencies, providers and the general public about issues and concerns impacting residents of long-term care facilities.

Northern Regional Center for Independent Living (NRCIL) provides oversight to this tri-county program:

  • Joshua Sabel is the Regional Coordinator and works primarily out of the NRCIL Jefferson county offices at 210 Court Street, Watertown, NY. He also frequents the NRCIL Lewis county and St. Lawrence county offices.  Joshua can be reached by phone at 315-785-8703 extension 228, or via email at
  • Amanda Kio is the LTCOP Liaison for St. Lawrence County. Amanda can be reached by phone at 315-785-8703 extension 275, or via email at

What is an OMBUDSMAN

LTCOP Volunteer Application in .pdf

LTCOP Volunteer Application in .doc

The New York State Long Term Care
Ombudsman Program